Driven by a passion for understanding people and improving lives, Clarissa built a strong academic foundation with a Bachelor of Arts in Sociology, developing a deep insight into social systems, human behavior, and the power of community. With this knowledge—and a steadfast commitment to service— she advanced into the field of social work, earning a license as a Bachelor’s Social Worker.
Today, Clarissa brings empathy, resilience, and critical insight to every individual and community served. Whether providing support, advocacy, or guidance, she is dedicated to empowering others, creating positive change, and helping people navigate the challenges of everyday life. A visionary technology and operations leader in the behavioral health field, Clarissa has built a career at the intersection of innovation, compassion, and community impact. With a deep commitment to improving care delivery and organizational performance, she has spearheaded transformative initiatives that strengthened systems, elevated patient engagement, and empowered providers.
A trailblazer in digital transformation, Clarissa has successfully implemented multiple EHR systems to support both clinical and business operations—including the seamless technology integration required during the 2022 merger of Easterseals Michigan and MORC. Always looking ahead, she also led the organization’s migration to cloud services, adopting MS 365 and Teams Phone to enhance accessibility, collaboration, and security.
Recognizing the growing role of intelligent tools in healthcare, she introduced and onboarded AI solutions into behavioral health practice, helping clinicians reduce administrative burden and increase meaningful patient engagement. Their foresight also drove the development of robust telehealth policies and infrastructure preparation that proved mission-critical during the COVID-19 pandemic. When the world shut down, Clarissa ensured continuity of care by configuring and distributing hundreds of mobile devices so individuals could maintain treatment through virtual care.
Community and constituent engagement advanced further under Clarissa's leadership through the rollout of a Salesforce environment designed to deepen outreach and streamline communication. Additionally, they developed advanced reporting systems that inform business decisions, highlight risks, and illuminate emerging needs among those served. Dedicated to safeguarding both people and data, Clarissa championed a wide range of security systems and practices to protect sensitive information across the enterprise.
In recognition of their impact and leadership, Clarissa was named a finalist for the 2025 Michigan CIO ORBIE Awards in the Corporate category. Their expertise has also been sought on national stages—in October 2023, she presented at the Open Minds Technology and Analytics Institute on improving consumer engagement through technology.
Outside of professional accomplishments, she is an active supporter of cultural diversity and inclusion initiatives and participates in several groups dedicated to this important work. When not driving innovation, they cherish time with family and close friends—and happily indulge in plenty of K-pop.
